At Piccolos Gastronomias, we believe that trust is the most essential ingredient in any relationship. Just as we meticulously curate our artisanal Italian pantry, we stand behind the quality of every product that arrives at your door. If your experience falls short of perfection, our Returns & Exchanges policy is designed with care, integrity, and respect for your culinary journey.

Our Policy at a Glance

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unopened, unused, and in their original packaging.
  • Process: Initiate a return by emailing our customer care team.
  • Refunds: Issued to the original payment method within 10 business days of receiving the returned item.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is damaged or incorrect.
Please Note: Due to the nature of artisanal food items and hygiene considerations, certain products cannot be returned or exchanged. These include:
  • Opened or Consumable Goods: Any food item where the seal is broken (e.g., opened jars of Balsamic Vinegar, Flavored Olive Oil, Capers, Condiments).
  • Perishable & Specialty Foods: Candied Fruits, Cheese, Chocolate, Candy, Cookies, Croissants.
  • Single-Use or Hygienic Items: ESE Pod Machines and Coffee Cups once opened or used.
  • Personalized or Made-to-Order Items.
We guarantee the quality and freshness of all such items upon dispatch. If you receive a damaged or defective product from these categories, please contact us immediately at [email protected].

The Returns & Exchanges Process

To ensure your request is handled with the same personal attention we give to packing your order, please follow these steps:

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with the subject line “Return/Exchange Request” and include your order number and details. Use the template below for clarity.
  2. Receive Instructions: Our customer care team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our Austin pantry.
  3. Ship Your Return: Securely pack the item(s) in their original packaging, include the RMA number inside the package, and ship it to the address provided. We recommend using a trackable shipping service.
  4. Inspection & Completion: Once received, our team will inspect the item (typically within 5 business days). Upon approval, we will process your exchange or refund.

Email Request Template

To streamline the process, please copy and paste the template below into your email:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Piccolos Gastronomias Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert] Date of Delivery: [Please insert] Item(s) for Return/Exchange: [e.g., 1 x Aged Balsamic Vinegar, 250ml] Reason for Return/Exchange: [e.g., Incorrect item received / Changed mind / etc.] I confirm that the item(s) are unopened, unused, and in their original packaging. Please provide the return instructions and RMA number. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refunds: Timing & Method

Your refund will be processed with the same care we apply to sourcing our products:

  • Timing: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal) within 10 business days of our warehouse receiving and approving the returned item.
  • Notification: You will receive an email confirmation once the refund has been initiated.
  • Bank Processing: Please allow additional time for the refund to appear in your account, depending on your bank or payment provider’s policies.
  • Exchanges: For exchanges, we will ship the replacement item via standard shipping once the return is approved. You will receive a tracking notification.

Our Commitment to You

We understand that returning an item can be a disappointment. Our goal is to make this process as seamless and transparent as possible, honoring the trust you place in us when you explore our curated collections—from Artichokes and Asparagus to Baking essentials and Coffee & Beverages. Each return is handled with the integrity befitting our authentic Italian pantry.

Contact Us

For any questions regarding returns, exchanges, or the status of your request, please contact our dedicated customer care team. We are here to help.

Email: [email protected]
Postal Address (Returns):
Piccolos Gastronomias – Returns
3987 Sundown Lane
Austin, TX 78758 USA

Please note: For international returns outside the United States, customs forms must be marked as “Returned Goods” to avoid duties. We are unable to serve returns from remote regions excluded from our shipping zones.

Last Updated: October 26, 2023
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Authentic Italian Pantry, Curated and Delivered for You.