Welcome to Piccolos Gastronomias, your curated gateway to an authentic Italian pantry. We understand that the journey of taste is sacred, and it begins the moment you place your order. Our shipping and returns policies are designed with the same meticulous care and integrity that we apply to selecting every jar of Balsamic Vinegar, every tin of Capers, and every bar of artisanal Chocolate. We serve discerning home cooks, gourmet enthusiasts, and lovers of genuine Italian flavor—individuals who value quality, provenance, and a seamless culinary experience.
Shipping Information
Once you’ve completed your order, our team in Austin begins preparing your curated selection with artisanal attention.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with your order details and a follow-up notification once your package is on its way.
Shipping Methods & Delivery Times
We offer two reliable shipping options to bring Italy to your doorstep:
- Standard Shipping (Fee: $12.95):
- Carrier: DHL or FedEx.
- Delivery Time: 10-15 business days after dispatch.
- Ideal for those seeking a balance of speed and reliability.
- Free Shipping:
- Carrier: EMS.
- Delivery Time: 15-25 business days after dispatch.
- Available on all orders over $50.
Please Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally but are currently unable to deliver to some remote regions and parts of Asia. The available shipping zones will be displayed at checkout.
Our Returns & Exchanges Promise
Trust is the most essential ingredient in our relationship with you. We stand firmly behind the quality and freshness of every product we dispatch. However, if your experience falls short of perfection, our policy is designed with care, integrity, and respect for your culinary journey.
Policy Overview
- Return Window: 15 days from the date of delivery.
- Condition: Items must be unopened, unused, and in their original packaging.
- Process: Initiate a return by emailing our customer care team.
- Refunds: Issued to the original payment method within 10 business days of receiving the returned item.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is damaged or incorrect.
Important Note on Non-Returnable Items
Due to the nature of artisanal food items and hygiene considerations, we cannot accept returns or exchanges for the following products once they have been opened or used. We guarantee their quality and freshness upon dispatch.
- Opened or Consumable Goods: Any food item with a broken seal (e.g., Balsamic Vinegar, Flavored Olive Oil, Capers, Condiments).
- Perishable & Specialty Foods: Candied Fruits, Cheese, Chocolate, Candy, Cookies, Croissants.
- Single-Use or Hygienic Items: ESE Pod Machines and Coffee Cups once opened or used.
- Personalized or Made-to-Order Items.
Exception: If you receive a damaged or defective item from these categories, please contact us immediately at [email protected].
The Returns & Exchanges Process (Step-by-Step)
- Initiate Your Request:
Within 15 days of delivery, email us at [email protected] with the subject line “Return/Exchange Request – Order #[Your Order Number]”.
Please include your order number, delivery date, item details, and reason for return. For clarity, you may use the template below:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Piccolos Gastronomias Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please insert]
Date of Delivery: [Please insert]
Item(s) for Return/Exchange: [e.g., 1 x Aged Balsamic Vinegar, 250ml]
Reason for Return/Exchange: [e.g., Incorrect item received / Changed mind / etc.]
I confirm that the item(s) are unopened, unused, and in their original packaging.
Please provide the return instructions and RMA number.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address] - Receive Instructions:
Our customer care team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our Austin pantry.
- Ship Your Return:
Securely pack the item(s) in their original packaging, include the RMA number inside the package, and ship it to the address provided. We strongly recommend using a trackable shipping service.
- Inspection & Completion:
Once received, our team will inspect the item (typically within 5 business days). Upon approval, we will promptly process your exchange or refund.
Refunds: Timing & Method
Your refund is processed with the same care we apply to sourcing our products.
- Timing: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal) within 10 business days of our warehouse receiving and approving the returned item.
- Notification: You will receive an email confirmation once the refund has been initiated.
- Bank Processing: Please allow additional time for the refund to appear in your account, as this depends on your bank or payment provider’s policies.
For Exchanges: We will ship the replacement item via standard shipping once the return is approved. You will receive a tracking notification.
Contact Us
For any questions regarding shipping, returns, exchanges, or the status of your request, please contact our dedicated customer care team. We are here to help.
Email: [email protected]
Postal Address for Returns:
Piccolos Gastronomias – Returns
3987 Sundown Lane
Austin, TX 78758 USA
Please note for international returns: Customs forms must be marked as “Returned Goods” to avoid duties. We are unable to serve returns from remote regions excluded from our shipping zones.